UK:- Goods are dispatched by the choice you select during checkout – please see checkout page for postage estimate.
Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 2-5 days. Longer delivery times during busier periods of the year.
Return or exchange an item – our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
When our products leave us they are in pristine condition and packaged to the highest of standards, unfortunately sometimes the bars may get broken(fingers crossed not) while on their way to you. This does not in anyway affect the scent of the bars what so ever. Broken bars will not be refunded as this is out of our control once they have left us.